Whether it's account setup, payments, games, bonuses, or technical issues, our support team is always here to help.
Select the type of issue you're facing from the options below
Help with creating a new account, login issues, password resets, and profile updates.
Information on deposits and withdrawals via bKash, Nagad, and Rocket, transaction status, and payment limits.
A guide to welcome bonuses, free spins, cashback offers, wagering requirements, and how to use bonus codes.
Help with game rules, understanding RTP, how to place live bets, calculating odds, and crash game strategies.
Installing and updating the hbajiee app on Android and iOS, managing notification settings, and troubleshooting app-related issues.
Account verification (KYC), two-factor security, reporting suspicious activity, and keeping your account protected.
Page not loading, games freezing, connectivity issues, or browser problems — get quick fixes here.
Guidance on setting betting limits, self-exclusion, cooling-off periods, and building healthy gaming habits.
hbajieeOpening a new account is quick and simple — just sign up with your mobile number or email in a few minutes. If you're having trouble logging in, it's usually due to an incorrect password or wrong number.
If you've forgotten your password, click "Forgot Password?" on the login page. An OTP will be sent to your registered number — use it to set a new password. The whole process takes under 3 minutes. If your number has changed, contact us via live chat and our team will verify your identity and help recover your account.
Account verification (KYC) is a one-time process. Simply upload a photo of your National ID or passport along with a selfie. Verification is usually completed within 24 hours. Verified accounts come with higher withdrawal limits and access to all platform benefits.
Click the "Register" button in the top menu. Fill in the form with your mobile number or email. Make sure all details are accurate, as they'll be needed for verification later.
An OTP will be sent to the number you registered with. Enter it within 5 minutes to activate your account. If you don't receive it, use the "Resend" option.
After logging in, go to the profile section and update your full name, date of birth, and address. This information will be used for KYC verification later.
Go to the Payment section, choose your preferred payment method, and make your first deposit. The welcome bonus will be credited to your account automatically.
hbajieeDepositing and withdrawing at hbajiee is straightforward. Deposits via bKash, Nagad, and Rocket complete in seconds. Bank transfer is also supported, though it takes a bit longer.
To make a deposit, go to the "Payment" menu, select your preferred method, and enter the amount. Complete the payment to the designated number and provide the transaction ID. Your balance is usually updated within 1–5 minutes.
Your account must be verified before you can withdraw. Once verified, funds are typically sent to your mobile banking account within 1–24 hours. Processing times may vary depending on banking hours and working days.
Here's what you need to know to get the most out of hbajiee's bonus offers
You'll automatically receive a Welcome Bonus on your first deposit. The bonus amount depends on how much you deposit, and specific wagering requirements must be met.
Regular players get weekly reload bonus offers. Notifications are sent by email or SMS — claim them on time to boost your balance.
If you experience losses during a specified period, you may be eligible for a cashback bonus. Typically, a portion of weekend losses is returned as a bonus.
Refer a friend to hbajiee. When they make their first deposit, both of you earn a bonus. Find your referral link in the profile section.
Free spins on select slots are available through various promotions. To withdraw winnings from free spins, the applicable wagering requirements must be met first.
Earn points through regular play and redeem them for free bets, cash, or exclusive rewards. The more you play, the higher your VIP tier and the better your perks.
Issues on online gaming platforms are not uncommon. Stuck payments, missing bonuses, games that won't load — these things can happen at any time, big or small. hbajiee's Help Center is built to resolve these issues quickly.
What makes our support team stand out is that they speak Bangla. Since most players in Bangladesh aren't comfortable in English, we've made sure our support is fully available in Bangla — no language barriers, just clear answers and real solutions.
Live chat typically responds within 5 minutes — day or night, including holidays. If your issue is complex and can't be resolved over chat, it's escalated via email and resolved within 24 hours.
This Help Center page is designed to answer the questions we hear most often — so you can find solutions without needing to reach out to live chat. Our goal is to save you time and keep your gaming experience as smooth as possible.
For technical issues, start by clearing your browser's cache and cookies. If that doesn't help, try a different browser. On mobile, try uninstalling and reinstalling the app. These simple steps fix around 80% of technical issues.
Responsible Gaming too hbajieeis an important part of responsible gaming. You can set daily, weekly, or monthly deposit limits at any time. If you need a short break, the cooling-off option is available. For a complete break, self-exclusion is also possible. You'll find these features in your profile settings, or you can ask our support team to set them up for you.
Top Questions from hbajiee Users
If the guide above didn't solve your issue, speak directly with our support team
Use live chat for the fastest resolution. You'll find the chat button in the bottom right corner of any page on the site.
For complex issues, email us with a screenshot. You'll receive a detailed response within 24 hours.
support@hbajiee.comFor detailed answers to common questions, visit our FAQ page, where you'll find hundreds of Q&As.
View FAQ